4b99 Privacy Policy

1. Information We Collect

4b99 collects personal information from you in a number of ways depending on how you interact with our platform. The categories of information we collect are described below.

1.1 Information You Provide Directly

When you register an account, use the platform, or contact our support team, you provide us with information that may include:

• Full name as registered on your national identity document.
• Date of birth, for the purpose of verifying that you meet the 18+ age requirement.
• Mobile phone number, used for account verification and communications.
• Email address, where provided during registration or support contact.
• Mobile wallet account identifiers (bKash, Nagad, Rocket, Upay) for the purpose of processing deposits and withdrawals.
• Identity verification documents, including national identity card (NID) or passport, when requested as part of our Know Your Customer (KYC) process.
• Any messages, complaints, or enquiries you send to our support team.

1.2 Information Collected Automatically

When you access and use the 4b99 platform, certain technical and usage information is collected automatically, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, and navigation paths within the platform.
• Game activity, including games played, wager amounts, and session durations.
• Login timestamps and session identifiers.
• Referral source (how you arrived at the 4b99 platform).

1.3 Information from Third Parties

In certain circumstances, 4b99 may receive information about you from third parties, including payment providers (for the purpose of transaction verification), identity verification service providers (for KYC compliance), and fraud prevention partners (for the purpose of detecting and preventing account abuse). We use such third-party information only for the specific purpose for which it was shared.

2. How We Use Your Data

4b99 uses the personal information we collect for the following purposes. We process your data only where we have a lawful basis for doing so, which may be contractual necessity, legitimate interest, legal obligation, or your consent.

2.1 Marketing Communications

4b99 may send you promotional messages about bonuses, new games, seasonal offers, and platform updates. We will only send marketing communications where you have given your consent to receive them, or where we have a legitimate interest in contacting you about services closely related to those you have already used. You may opt out of marketing communications at any time by contacting support at [email protected].

2.2 Automated Decision-Making

Certain decisions affecting your account — such as bonus eligibility assessments, fraud risk scoring, and responsible gaming intervention triggers — may be made through automated processes. Where a material decision is made about your account solely by automated means, you have the right to request human review of that decision by contacting our support team.

3. Data Sharing and Disclosure

4b99 does not sell your personal information. We share your data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay), identity verification providers, cloud hosting and infrastructure providers, and customer support tools. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.

3.2 Game Software Providers

The games available on 4b99 are supplied by third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. To facilitate gameplay and record game outcomes, limited session and account data may be shared with the relevant provider. Game providers are not permitted to use this data for their own marketing purposes.

3.3 Legal and Regulatory Disclosure

4b99 may disclose your personal information to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or where we believe disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. We will notify you of such disclosure where we are legally permitted to do so.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 4b99's business assets, your personal data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4. Data Retention and Storage

4b99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to provide you with our services, and to comply with our legal and regulatory obligations. The specific retention periods we apply are described below.

4.1 Active Account Data

While your 4b99 account remains active, we retain all personal information associated with it. This includes registration details, transaction history, game activity records, and any KYC documentation you have submitted. Active account data is held for the duration of your account's existence plus any mandatory retention period required by applicable law.

4.2 Post-Closure Retention

Following the closure of your account — whether initiated by you or by 4b99 — we are required by financial regulations and responsible gaming obligations to retain certain records for a minimum period. Transaction records and KYC documentation are typically retained for a period of five (5) years following account closure. After this period, data that is no longer required for legal or regulatory purposes will be securely deleted or anonymised.

4.3 Support and Communication Records

Records of your communications with our support team, including chat logs and email correspondence, are retained for a period of two (2) years from the date of the interaction. These records are used to resolve disputes, improve our service quality, and train our support staff.

4.4 Data Storage Location

Your personal data is stored on secure servers. 4b99 takes all reasonable technical and organisational measures to ensure that your data is protected against unauthorised access, loss, destruction, or alteration, regardless of where it is stored. Where data is transferred to or processed in countries outside your home jurisdiction, we ensure that appropriate data protection safeguards are in place.

5. Cookies and Tracking Technologies

4b99 uses cookies and similar tracking technologies to enable core platform functionality, maintain session security, remember your preferences, and gather analytics data that helps us improve the platform. This section explains the types of cookies we use and the purpose of each.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function efficiently, to remember user preferences, and to provide site operators with analytical information about usage patterns. Cookies cannot execute code or deliver viruses to your device.

5.2 Types of Cookies We Use

5.3 Managing Cookies

You may configure your browser to refuse some or all cookies, or to alert you when a website attempts to set a cookie. Please note that disabling essential cookies will impair the functionality of the 4b99 platform and may prevent you from logging in or completing transactions. Instructions for managing cookies are typically found in your browser's settings or help menu.

6. Your Privacy Rights

As a user of the 4b99 platform, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights in accordance with applicable data protection principles.

6.1 Right of Access

You have the right to request a copy of the personal data that 4b99 holds about you. We will provide this information within a reasonable timeframe following receipt of a valid request. To submit a data access request, please contact us at [email protected] with the subject line "Data Access Request" and include your registered phone number so we can verify your identity.

6.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. In most cases, you can update your own account details directly through the platform settings. For changes to identity-verified data such as your name or date of birth, please contact support directly.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing is based, or where you object to processing and there is no overriding legitimate interest. Please note that we may be unable to delete certain data where we are required to retain it for legal, regulatory, or fraud-prevention purposes.

6.4 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Following receipt of your objection, we will cease processing your data for that purpose without delay. To exercise this right, contact us at [email protected].

6.5 Right to Withdraw Consent

Where we process your personal data on the basis of your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

7. Data Security Measures

4b99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no digital platform can guarantee absolute security, we apply industry-recognised best practices throughout our infrastructure.

7.1 Technical Safeguards

• All data transmitted between your device and 4b99 servers is encrypted using SSL/TLS protocols.
• Account passwords are stored using one-way cryptographic hashing — plain-text passwords are never stored.
• Access to systems holding personal data is restricted to authorised personnel only, using role-based access controls.
• Platform infrastructure is monitored around the clock for anomalous activity and potential security incidents.
• Regular security assessments and vulnerability testing are conducted on platform systems.

7.2 Organisational Safeguards

• All 4b99 staff with access to personal data receive regular data protection and security training.
• Internal data handling policies govern how personal information may be accessed, stored, and processed by team members.
• Third-party service providers are required to demonstrate adequate security standards before being granted access to any personal data.

7.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, 4b99 will take immediate steps to contain the breach, assess its impact, and notify affected users without undue delay. We will provide clear guidance on the steps you should take to protect yourself in the event that your data has been compromised.

8. Policy Updates and Contact

8.1 Updates to This Policy

4b99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via your registered contact details. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the 4b99 platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting our support team.

8.2 Children's Privacy

4b99 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

8.3 Links to Third-Party Sites

The 4b99 platform does not contain links to third-party websites for general browsing purposes. Where third-party game providers operate within our platform environment, their own privacy policies may apply to data processed directly by their software. We recommend reviewing the privacy policies of any third-party game studios whose games you play on 4b99.

8.4 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 4b99 handles your personal data, please contact our support team. Our team is available to assist you with all privacy-related enquiries.

• Email: [email protected]
• Support Hours: 06:00 – 24:00 BST (UTC+6), seven days a week

Please include your registered phone number or username in any privacy-related correspondence so that we can verify your identity and respond efficiently to your request.