Responsible Gaming at 4b99

1. Age Restriction Policy

We take our obligation to prevent underage gambling extremely seriously. During the account registration process, all players are required to confirm that they are 18 years of age or older. Where our team has reasonable grounds to suspect that a player may be under 18, the account will be suspended immediately pending age verification.

1.1 Age Verification

4b99 reserves the right to request identity verification documents — including a National Identity Card (NID) or passport — from any player at any point. If a player fails to provide satisfactory proof of age within the requested timeframe, their account will be closed and any funds held in the account will be withheld pending investigation. Players who are found to have falsely confirmed their age will have their accounts permanently banned and any winnings forfeited.

1.2 Protecting Young People

If you share a device with family members, particularly younger ones, we strongly recommend using password protection on your device and browser to prevent any unauthorised access to your 4b99 account. Never share your login credentials with others. If you believe a minor has accessed your account or registered on 4b99, contact us immediately at [email protected] so we can take swift action.

2. Player Protection Tools

4b99 is designed with player wellbeing built in from the ground up. Our responsible gaming tools are not buried in menus — they are available on request through our support team at any time during support hours (06:00–24:00 BST). Here is a summary of every protection tool available to you.

• Deposit limit adjustments — Set or lower your daily, weekly, or monthly maximum deposit. Reductions take effect immediately; increases require a 24-hour cooling-off period before activation.
• Loss limits — Set a maximum amount you are willing to lose within a given period. Once the limit is reached, your account is paused for that period automatically.
• Wager limits — Cap the total amount you are able to wager per day, week, or month across all games.
• Time-out — A short voluntary break of 24 hours, 7 days, or 30 days during which your account is suspended. Reactivates automatically at the end of the period.
• Self-exclusion — A longer-term or permanent suspension of your account. See Section 4 for full details.
• Reality checks — Periodic in-session notifications that display your net gaming activity, helping you stay aware of time and money spent.

3. Deposit and Spending Limits

Managing the amount of money you deposit is one of the most effective ways to ensure that gambling stays within your personal budget. 4b99 encourages all players to set a deposit limit when they first open their account, and to review it regularly.

3.1 How Deposit Limits Work

You can request a deposit limit at any time by contacting our support team. Limits can be set on a daily, weekly, or monthly basis in Bangladeshi Taka (BDT). For example, you might set a weekly deposit cap of ৳5,000 to ensure that your total deposits across bKash, Nagad, Rocket, and Upay in any given week cannot exceed that figure.

3.2 Reducing Your Limit

Requests to reduce an existing deposit limit are actioned immediately. This is by design — if you decide you need to spend less, that decision takes effect right away with no waiting period. We will never delay a limit reduction.

3.3 Increasing Your Limit

If you wish to increase a previously set deposit limit, a mandatory 24-hour reflection period applies before the new, higher limit takes effect. This cooling-off window is intentional — it gives you time to reconsider whether the increase is genuinely in your interest.

3.4 Budgeting Tips

• Before depositing, decide on an amount you are genuinely comfortable losing entirely. Never deposit money you need for rent, food, bills, or family expenses.
• Treat gambling as entertainment with a fixed entertainment budget — the same way you would budget for a cinema ticket or a meal out.
• Avoid chasing losses. If you have reached your limit for the session, stop playing. Chasing losses is one of the most common patterns that leads to problem gambling.
• Review your transaction history regularly so you always know exactly how much you have deposited and withdrawn over the past month.

4. Self-Exclusion Options

Self-exclusion is the strongest player protection tool available at 4b99. It allows you to voluntarily close your account for a set period, or permanently, if you feel that gambling is having a negative impact on your life. We make this process as simple as possible because we understand that taking this step can already be difficult.

4.1 Available Self-Exclusion Periods

• 30 days — A one-month break. Your account is fully suspended; no logins, no deposits, no wagering.
• 90 days — A three-month break, suitable if you want a more substantial period away from the platform.
• 6 months — A longer break for players who feel they need more time to reassess their relationship with gambling.
• 12 months — A full year away from the platform.
• Permanent exclusion — A lifetime ban from the 4b99 platform. This is irreversible. Any request to reopen a permanently excluded account will be refused.

4.2 What Happens During Self-Exclusion

Once self-exclusion is confirmed, your account is immediately suspended. You will not be able to log in, deposit, or participate in any games. Any outstanding withdrawal requests will be processed and funds returned to you via your registered payment method. All promotional communications will cease immediately. Your account data is retained in accordance with our Privacy Policy but your profile is flagged to prevent reactivation during the exclusion period.

4.3 How to Request Self-Exclusion

1. 1

   Contact Support

   Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion period.

2. 2

   Identity Verification

   Our team will confirm your identity using your registered phone number or account details to ensure the request is genuine.

3. 3

   Immediate Account Suspension

   Once verified, your account is suspended immediately. You will receive a confirmation message. The suspension cannot be reversed during the chosen exclusion period.

4. 4

   Funds Returned

   Any balance remaining in your account at the time of exclusion will be processed for withdrawal to your registered bKash, Nagad, or bank account within the standard processing window.

5. Recognising Problem Gambling

Problem gambling can develop gradually, often without the player realising it. Being aware of the warning signs — both in yourself and in those around you — is the first step toward addressing the issue. The signs below do not mean that someone is definitely experiencing a gambling problem, but they are worth taking seriously if they apply.

5.1 Common Warning Signs

• Spending more money on gambling than you originally planned, on a regular basis.
• Feeling restless, anxious, or irritable when you are not gambling or when you try to stop.
• Gambling to escape stress, anxiety, depression, loneliness, or other difficult feelings.
• Chasing losses — continuing to play or depositing more in an attempt to win back money you have lost.
• Lying to family members or friends about how much time or money you spend on gambling.
• Borrowing money, selling personal items, or neglecting bills in order to fund gambling activity.
• Feeling that you cannot stop even when you want to, or making repeated failed attempts to cut back.
• Gambling interfering with your work, studies, family relationships, or daily responsibilities.
• Spending large amounts of time thinking about gambling when you are not actively playing.

5.2 If Someone You Know May Have a Problem

If you are concerned about a family member or friend's gambling habits, approach the conversation with empathy and without judgment. Express your concern calmly, focus on specific behaviours you have observed, and encourage them to seek help. You can also contact our support team for guidance on how to raise a welfare concern about another player on the 4b99 platform.

6. Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your gambling habits. If you find yourself answering "yes" to several of these questions, it may be a sign that your gambling is moving beyond healthy entertainment and into problem territory. In that case, we encourage you to contact our support team or reach out to a professional support organisation.

7. Getting Help and Support

If you feel that gambling is becoming a problem for you or someone you know, please do not wait. Help is available and seeking support is always the right decision. Below are the ways you can get help through 4b99 and through independent support channels.

7.1 Contact 4b99 Support Directly

Our support team is trained to handle responsible gaming requests with care and complete confidentiality. You do not need to explain yourself in detail — simply tell us that you need help and we will guide you through the options available to you.

7.2 Independent Support Organisations

4b99 encourages players who are experiencing gambling-related difficulties to also reach out to independent support organisations. These services are confidential and provided by trained professionals who specialise in gambling harm. While we do not link to external websites, we encourage you to search for support services available in Bangladesh and to speak with a medical professional or counsellor if you feel your gambling is out of control.

7.3 Talking to Someone You Trust

Sometimes the most important first step is simply talking to a trusted friend, partner, or family member about what you are experiencing. Gambling problems often worsen in isolation. Opening up to someone close to you — or to a professional — can make a significant difference and is an act of courage, not weakness.

8. Our Commitments to Players

Responsible gaming is not an afterthought at 4b99 — it is a core part of how we operate. The following commitments define the standards we hold ourselves to in protecting our players and promoting a healthy, enjoyable gaming environment for all Bangladeshi players.

• We will never market to vulnerable players. 4b99 does not send promotional materials to players who have set self-exclusions, activated time-outs, or reached deposit limits. We maintain clear internal suppression lists to ensure this.
• We will act swiftly on welfare concerns. If our team identifies unusual account behaviour that may indicate problem gambling — such as extended sessions, rapid deposit sequences, or repeated loss-chasing patterns — we will proactively reach out to the player.
• We will never encourage chasing losses. Our platform and all associated communications are designed to encourage balanced, enjoyable play. We will never use language or incentives designed to encourage players to recoup losses.
• We will enforce our age restriction rigorously. Any account suspected of being used by or on behalf of a person under 18 will be suspended immediately pending investigation.
• We will process protection requests as a priority. All requests to reduce limits, activate time-outs, or self-exclude are treated with the highest priority and are executed without delay.
• We will keep improving. 4b99 is committed to continuously reviewing and improving our responsible gaming framework in line with best practices and player feedback.